What Our Client’s Say
“I have been very impressed”
I have been very impressed with your friendliness and responsiveness. Servcom USA certainly sets the benchmark in IT customer support!
Meghann Cook, Linde Hydraulics
“Servcom Literally Goes the Extra Mile for Us!”
“L.D. Carlson is a busy wholesaler for beer and wine-making equipment located in Mogadore, Ohio. Since 1970, we’ve been providing retailers, brewers and wineries what they need to make their products.
When we weren’t happy with our current IT guy, we gave Servcom USA a try. Are we ever glad that we did!
Even though we’re located in Ohio and Servcom is in South Carolina, they still provide the responsive and personalized IT service and support we need – everything from Remote Management and Monitoring and IT Security, to Help Desk Support. We outsource all of our IT services to them, and they act just like an extension of our corporation.
No matter how large or small the issue, Servcom USA is there for us:
- Their service and responsiveness are superb!
- Their technicians are versed in all areas of information technology.
- And any IT issues we have are dealt with right away.
- With 87 employees and 27 computers, this is a must for us. They even resolved an issue I’d been having with my digital calendar for years!
Servcom goes the extra mile – literally!… We needed a piece of technology equipment from another provider, and a Servcom technician flew up to Akron, OH from South Carolina, then drove over 4 hours to the provider to pick up the equipment. He then drove to our site in Mogadore to install it! YAY Servcom USA!!!
I would absolutely recommend Servcom USA to other organizations in Ohio, or anywhere else for that matter!”
Dawn Hartman, LD Carlson, Co.
“Who Provides IT Relocations In The Charlotte Metro Area For An All-Inclusive Fee?”
Servcom USA Handles Everything From Start To Finish
Affinity Health Center (AHC) in Rock Hill, South Carolina is a full-service, nonprofit, health provider for adults and children. Their medical professionals provide everything from primary care and dental services, to mental health counseling and HIV/Hepatitis C Treatment. With 65 employees and 20 years in business, residents of Rock Hill rely on AHC’s providers for their healthcare needs.
As with most medical practices, AHC relies on secure and reliable technology and Electronic Health Records. When their practice outgrew their location, they moved from their existing office space to a brand-new clinic. They required help along the way to relocate and upgrade their IT system. So, they turned to Servcom USA for expert advice and service.
A Trusted IT Provider From The Beginning — Servcom USA Has Been With AHC Since Their Inception
We’ve been AHC’s IT provider since their inception, so their staff and medical professionals had complete faith in our capabilities. Our relationship was initially established as fundamental technology support for the startup nonprofit organization.
Since then, AHC has grown over the years becoming more dependent on our expertise and guidance during their rapid growth and change in focus and identity. Servcom USA has been instrumental in helping AHC develop a technology infrastructure robust enough to meet their implementation of an Electronic Health Record system and increasing use of technology.
Expert Advice & Exceptional IT Relocation Services Every Step Of The Way
The construction and relocation together took over two years, and we assisted AHC every step of the way. We handled the following:
- The planning and networking of IT systems for the new building.
- Purchasing and installation of new IT systems (networking, WIFI, security).
- Relocation of some existing systems from their current facilities to the new building.
- Integration of multiple vendors’ systems into their new IT network.
We provided advisory services and consulting through every stage of the construction and relocation process, with input on the layout of the building, location of network outlets and network closets. Our staff installed and configured all the new networking equipment. Firewalls and VLANs were configured to allow patients’ access to online resources while keeping their data encrypted and secured.
All Deadlines Were Met & Relocation Services Provided For One Monthly Fee
AHC’s relocation of IT services were deployed according to schedule, and their network was up and running in time to see patients. Plus, they weren’t burdened with surcharges or additional payments for labor. Everything was included in our base monthly fee, including Remote Management and Monitoring, AntiVirus Solutions, virtual CIO Services and more.
Some of the technologies we used included:
- Netgear switches and wireless access points.
- Sophos XG Firewalls.
- VLANs and Firewalls.
- Dell Solutions.
Bryan Martin – AHC’s Finance Director Says It All
“Servcom USA designed an infrastructure that supports the reliable systems we need to operate our business. They helped us at every stage of the conversion. When we needed help relocating to our new building Servcom assisted in the planning and design of the infrastructure, assisted with the identification of strategic partners and helped with the physical relocation of all IT systems.
While their help with design and planning was critical, the willingness to bring staff in to physically help us move all of our systems and have them operational in a short window of time was an exceptional service and greatly appreciated.
Servcom continues to provide a high-level design and support system for Affinity Health Center by essentially serving as our virtual Chief Information Officer. They provide practical design, planning, monitoring and technical support functions.
I would highly recommend Servcom USA to other organizations. They are positioned to assist at various levels of need. And based on our long-standing relationship I can say that they have contributed significantly to our organization’s success and impact on our community.”
Looking For Expert IT Relocation Services For An All-Inclusive Fee?
Proper planning is key. Because your technology supports all phases of your business operations, if you end up with an inadequate infrastructure it could negatively affect your productivity and efficiency.
Whether you run a nonprofit organization, construction company, manufacturing firm or any other business in the Carolinas, Servcom USA can expertly handle your needs. And if you’re planning a new IT installation or relocation, we’ll be there to advise and implement every step of the way. Our all-inclusive pricing takes the worries out of budgeting. You’ll have the excellent service you need at a predictable price you can count on.
Affinty Health Center (AHC)
“Servcom USA provides longstanding IT service and support for Rock Hill Doctor Team of IT professionals from Servcom USA are trusted and recommended by local Internal Medicine clinic.”
Servcom USA has a longstanding partnership with South Carolina internist Tracy Timony since 2000, when she was a client through another practice. Dr. Timony now runs a private practice in Rock Hill and has had an excellent working relationship with Servcom USA for over five years. Servcom USA provides Dr. Timony and her team with a fully-managed IT support experience that includes:
- Remote monitoring and maintenance
- Helpdesk support
- vCIO service experience
- Disaster recovery and security strategy
Practice Manager, Addie Alexander notes that Servcom USA is a strategic team that doesn’t drop the ball. The clinic’s IT resources are strategically organized to support operational efficiency and a streamlined care experience. “The Servcom team ensures that our IT infrastructure is aligned correctly,” says Alexander. “This allows Dr. Timony and our entire staff to do their jobs more effectively and access the resources they need more efficiently. The ultimate result is a more organized and efficient care experience for our patients, which is of course, our top priority.” The Servcom USA team keeps Dr. Timony’s practice running smoothly by ensuring their network is secure and functioning optimally. The Servcom team is committed to supporting entire staff through strategic technology solutions and reliable support. It’s this foundation that has allowed for a long-standing relationship with Dr. Timony and her staff. “The bottom line is that Servcom has consistently shown that their team is not only reliable, but proactive and innovative,” continues Alexander. “They’ve helped us stay on top of our IT and that has allowed our team to focus on creating the best care experience possible for patients. Their support is invaluable to us and we highly recommend the Servcom USA approach to IT service.”
Wondering how your practice could be better deploying IT? Could your clinic use an IT overhaul? Looking for a service provider who will help you evolve and optimize over the long-term? Reach out to the Servcom USA team of professionals right away at (803) 619-1414 or drop us a line anytime.
Addie Alexander, Practice Manager, Tracy M. Timony, MD
“Thanks, Servcom USA, for all you do for us!”
While we are not Servcom USA’s largest client, we still receive a high level of service, including attention at inconvenient, non-traditional hours when we have had issues related to our system. During a recent consultation, the Servcom USA person with whom I worked walked me through each step of the process and stayed with me until we were sure the problem was resolved. What I appreciated most was that I was treated with respect and with absolutely no condescension or impatience, an attitude I have encountered with other vendors.
Allison Askins, St. Martin’s-in-the-Fields Episcopal Church
“Reliable IT Services For Our 15 Years!”
For more than 15 years, our company has been utilizing Servcom USA for our IT services and support. Servcom USA offers high quality services and exceptional support staff. I can say that we have always been satisfied with their work.
Lisa M. Comer Carolina Medical Consultants, PA
“The best IT Services in Rock Hill!”
We have been a client of Servcom USA for over 6 years. Without Servcom USA we cannot run our office and take care of our patients as effectively as we currently do. Thank you.
Alice Spencer Tracy M. Timony, MDTracy M. Timony, MD
“Extremely Friendly and responsive team!”
The Staff at Servcom USA are all extremely friendly and responsive to our calls. The Servcom USA staff are always reliable, and readily available in time of need which are very sparse.
Kathy Raymes York Baptist Association