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Self help

Common Troubleshooting Steps

The DO’s

Restart your computer
Check cables to ensure they are plugged in
Check with others. Same issue? If so, its not likely a problem with your PC
Be detailed when submitting a support ticket. "It doesn't work" isn't very helpful
Take a video of unusual blinking lights or noises, and be ready to show it to your technician
If the problem is urgent, please call us immediately

The DONT’s

Don't restart devices such as servers, switches, firewalls, or other equipment
Don't force cables in or tug on them
Don't allow anyone you do not know to access your PC or network
Don't click on links or open attachments in a suspicious email
Don't plug USB devices into your PC, unless it has been authorized
Don't hesitate to submit a support ticket. Better safe than sorry

Additional options

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