The Best Managed IT Services in Rock Hill, I77 Corridor, & Columbia

Among the top five reasons you might think you don’t need managed IT services, is because you are skeptical about how it saves costs. When you are running a business, you aim to keep the costs as low as possible using whatever means necessary.

However, getting your full-time employees to deal with IT because you cannot afford to hire a full-time IT expert is not saving you any money. On the contrary, it eats into your profits because they will spend hours dealing with a problem that a skilled technician could have solved in minutes. Those wasted hours could have been utilized in more productive areas.

Managed IT services not only save you time and money but also help boost your firm’s security. Since your small or medium-sized business cannot afford to have a full-time IT technician on the payroll, you should consider outsourcing. This way, you will only pay for what you need when you need it. Servcom USA provides managed IT services for a predictable monthly price that facilitates the planning of limited resources. Our fixed rates have no hidden costs or different tiers because we offer full-coverage support to all our clients at affordable costs.

What We Offer in Our Managed IT Services Plan

Network Monitoring & Maintenance

The IT environment needs to be monitored regularly. This is why we have a responsive help desk to ensure you never experience downtime. A minor inconvenience such as a printer breaking down or network crashing, will have a massive impact on productivity as it hinders task completion. Therefore, we carry out preventive maintenance, ensuring that everything is in working condition by checking the traffic patterns, connection lags, and broken-down hardware, among others.

We also want you to be compliant with the government policies by keeping your company IT infrastructure in line with the industry standards. Moreover, with regular monitoring, we can understand which software and hardware need to be upgraded to suit your organization’s growing needs.

Top-of-the-line Network Security

If you think your small business is not at risk of an attack, you are mistaken. Attackers know that you probably have less stringent measures, and you are an easy target. Fortunately, you can have peace of mind with Servcom USA taking care of all your network security issues.

Our network monitoring plan also promotes cybersecurity because we can ensure your defenses are updated by scheduling regular updates. We have a wide range of services to cater to your cybersecurity issues. These include managed firewall services and anti-spam, anti-virus, and anti-spyware protection.

Proactive Troubleshooting & Problem Solving

In IT, one mismanaged problem becomes the start of many more issues to follow. Hence, the need for reliable problem management plans. Most IT support personnel go for the reactive problem management plan, which is concerned with solving an issue once it occurs. However, that can mean slowing down your operations as you wait for it to be fixed.

Servcom USA uses a proactive troubleshooting and problem-solving plan that identifies and solves problems before starting a chain reaction. You will never even know there was a problem.

Strategic Consultation & Planning

IT has become part and parcel of every business, and as it evolves, so do your company’s needs. However, the company’s mission and vision remain the same. Therefore, it is imperative to have an IT team that integrates IT services without shifting the goal post. Servcom USA ensures that your business is ready to meet its objectives by conducting a thorough assessment of your IT environment.

When we understand what you already have, we get to review the mission, objectives, and vision of your company and assess if the current IT infrastructure is an obstacle. We then explore the various IT strategies that will help meet your objectives and align them with your business. By formulating an IT strategy roadmap, we can let you know the upgrades, restructuring, and risk management plans you need to adopt to get you to where you picture your company in the future.

Reliable On and Off-site Support

We offer off-site support through our versatile and remote help desk team. Whether you prefer emails, video, phone calls, or live chats, we cater to whatever accessibility needs you may have. With off-site support, you are guaranteed that issues will be resolved quickly no matter where you are. We still provide on-site support and can come to your premises when you need hardware replacement and repairs done.

Why Choose Servcom USA

Transparency

Nothing is as annoying as setting aside a certain amount of money for your IT needs, only for your budget to be distorted because of hidden costs. Worse still, having to continually deal with delays because your provider was not clear about the period taken to address issues can have grave consequences on your deadlines. Servcom USA guarantees transparency in all of our dealings through clear communication, honest responses, and flat-rate fees for all projects.

Efficiency

We don’t believe in giving you a quick fix when we know it will not last. Our solutions are meant to serve you for a long time. Therefore, we advise on the proper fixes.

Cost-effective

Servcom USA also strives to give you cost-effective solutions by not forcing you to change your hardware and software to suit our needs. Our job is to support and manage your infrastructure.

Pro-active

You never have to worry about what is happening because we keep you informed every step of the way. Besides, with our commitment to being strategic, we stay on top of the problems that can wreak havoc on your systems.

Servcom USA is here to offer efficient and reliable services. If you are in South Carolina, specifically Rock Hill, 177 Corridor, and Columbia, contact us today for the best managed IT services.

Servcom USA

Servcom USA

Servcom USA is an IT Support and Computer Services company with offices in Rock Hill and Columbia, South Carolina. We provide services across the Carolinas, from Columbia to Charlotte, and from Spartanburg to Lancaster County. We provide the comprehensive technical support that Piedmont and Midlands businesses need in order to run highly-effective organizations.