Need IT Support For Your Carolinas' Business? Call: (803) 619-1414
We get it.
We know how terrible it feels to be ignored…
We won’t do that to you!
Our relationship with your business is vitally important to us.
We’ll get your issues resolved quickly… so you can get back to work.
And maybe even get home early!
This is how a typical help request and issue resolution proceeds:
Once we receive your email, several things will automatically happen.
We will send you an automated email reply noting that your request has been received.
We’ll send you service ticket number so you can track the progress of your request within our customer portal.
Once the ticket has been created, we evaluate it and assign the best resource to handle your request.
Our staff member assigned to your request will send you an email and follow up by phone if necessary.
You will receive system-generated, automatic updates based on the rules of our workflow.
Been searching for a truly responsive IT team? That’s us! We’re here for you.