Friendly Staff – Industry-leading Support
You want to know how the Servcom USA team will respond to and care for your IT help requests.
We get it.
We know how terrible it feels to be ignored…
We won’t do that to you!
Our relationship with your business is vitally important to us.
We’ll get your issues resolved quickly… so you can get back to work.
And maybe even get home early!
Ready for a superior level of IT support?
This is how a typical help request and issue resolution proceeds:
Email us at firstname.lastname@example.org to begin!
Once we receive your email, several things will automatically happen.
- AUTOMATIC ACKNOWLEDGMENT
We will send you an automated email reply noting that your request has been received.
- SERVICE TICKET GENERATED
We’ll send you service ticket number so you can track the progress of your request within our customer portal.
- TICKET PROCESSING
Once the ticket has been created, we evaluate it and assign the best resource to handle your request.
- EMAIL FROM OUR TECH
Our staff member assigned to your request will send you an email and follow up by phone if necessary.
- UPDATED REGULARLY
You will receive system-generated, automatic updates based on the rules of our workflow.
You Can Help Us! – Two Requests
- To avoid confusion, please reply to the initial email notification on the issue rather than creating a new email. This keeps all correspondence on the same help ticket.
- If you have a separate problem, please send a separate email to email@example.com so we can generate a helpdesk ticket specifically for that issue. This avoids having two issues on one ticket.
Been searching for a truly responsive IT team? That’s us! We’re here for you.