Do You Need Cybersecurity Insurance?

What do you know about cybersecurity insurance? Do you know whether you need it? Is it included in your general coverage? If not, can improved cybersecurity qualify you for coverage or even lower premiums?

The cybercrime landscape is getting more unpredictable and complex every day. Cybercriminals are finding more effective ways to infiltrate business networks and steal critical business data – but you already know all this.

There’s not much point in the “doom and gloom” cybercrime discussion anymore, because it’s so common and well understood. The fact is, the global cybercrime industry is booming – by the end of this year, it’s estimated that cybercrime will cause up to $6 billion in damages alone.

Cybersecurity insurance is a relatively new type of protection designed specifically to help cover the potentially massive expenses associated with an unavoidable data breach. It can be a worthwhile investment, so long as you know how it works.

The somewhat inevitable nature of modern cybercrime has led businesses to consider cybersecurity insurance as a final layer of reassuring protection. In fact, it’s becoming more and more necessary, as many insurance providers have begun drawing a clear line between normally covered losses, and those incurred by cybercrime-related events. That means that if your cybersecurity doesn’t meet the standards of your insurance provider, you may not be as well covered as you think.

Cybersecurity Insurance

What Is Cybersecurity Insurance?

Often referred to as cyber liability or data breach liability insurance, cybersecurity insurance is a type of stand-alone coverage. It’s designed to help businesses cover the recovery costs associated with any kind of cybersecurity incident including:

  • Breach And Event Response Coverage: A very general and high-level form of coverage, this covers a range of costs likely to be incurred in the fallout of a cybercrime event, such as forensic and investigative services; breach notification services (which could include legal fees, call center, mailing of materials, etc.); identity and fraud monitoring expenses; public relations and event management.
  • Regulatory Coverage: Given that a range of organizations (such as The Securities and Exchange Commission, the Federal Trade Commission, the Department of Homeland Security, and more) have a hand in regulating aspects of cyber risk in specific industries, there are usually costs that come with defending an action by regulators This covers the costs associated with insufficient security or “human error” that may have led to a privacy breach. Examples may include an employee losing a laptop or e-mailing a sensitive document to the wrong person.
  • Liability Coverage: This type of coverage protects the policyholder and any insured individuals from the risks of liabilities that are a result of lawsuits or similar claims. Put simply, if you’re sued for claims that come within the coverage of the insurance policy, then this type of coverage will protect you.
  • Cyber Extortion: This type of cybercrime event is generally a form of a ransomware attack, in which a cybercriminal keeps encrypted data inaccessible (or, alternatively, threatens to expose sensitive data) unless a ransom is paid. Coverage of this type addresses the costs of consultants and ransoms, including cryptocurrencies, for threats related to interrupting systems and releasing private information.

Does Cybersecurity Insurance Offer Complete Protection Against Cybercrime?

A common misconception is that a cybersecurity insurance policy is a catch-all safety net, but that’s simply not the reality. Without a comprehensive cybersecurity strategy in place, a business may not qualify for a policy in the first place.

Furthermore, in the event of a hack, a business may not qualify for full coverage if their cybersecurity standards have lapsed, or if they can be found to be responsible for the incident (whether due to negligence or otherwise).

The core issue is that as cybercrime becomes more common and more damaging, insurers will become more aggressive in finding ways to deny coverage. It’s in the interest of their business to pay out as little as rarely as possible, which means the policies will tend to rely on a series of complicated clauses and requirements that covered parties have to comply with.

A key example of this is when Mondelez International was denied coverage for the $100 million of damage they incurred from the NotPetya attack. Their insurer, Zurich Insurance, cited the obscure “war exclusion” clause, claiming that Mondelez was a victim of a cyberwar.

This is not an isolated incident. As discovered by Mactavish, the cybersecurity insurance market is plagued with issues concerning actual coverage for cybercrime events:

  • Coverage is limited to attacks and fails to address human error
  • Claims are limited to losses that result directly from network interruption, and not the entire period of business disruption
  • Claims related to third-party contractors and outsourced service providers are almost always denied

All this goes to show why business owners need to look carefully at the fine print of their cybersecurity insurance policy and ensure their cybersecurity standards are up to par. No one should assume they’re covered in the event of a cybercrime attack — after all, for every $1 million paid in premiums, insurance companies only pay out $320,000 in claims.

How To Get Cybersecurity Insurance

In order to determine what type of Cybersecurity Insurance you may need, it’s important to start by taking stock of your business and the potential threats posed to it:

  • Evaluate your system infrastructure: The best way for you and your team to determine the kind of coverage that is best for your organization is to understand your IT infrastructure. By evaluating your systems from top-to-bottom, you’ll have a clear idea of all the different access points that could be leaving your network vulnerable to threats.
  • Improve your security to reduce rate: Don’t forget to look into how investing in your cybersecurity could save you money on premiums. Open up a dialogue about it with your potential Cybersecurity Insurance provider and see what they suggest.
  • Identify your risks: Next, it’s best practice to conduct a risk assessment and an impact analysis. Carefully review all your organizational assets – including financial data, customer information, and intellectual property. Categorize assets according to risk and make considerations for the potential impacts that a data security event could have on all aspects of your business.

How To Choose The Right Cybersecurity Insurance Provider And Coverage?

Once you have the necessary information, it’s time to look for a provider and coverage. Depending on where you’re looking, there are probably a lot of options available to you.

Keep the following in mind to help to make the right choice:

  • Make sure you’re clear: Like with many other insurance policies, the language and stipulations in cybersecurity liability policies can be confusing and leave your organization with less coverage than you thought you’d purchased.
  • That’s why, when it comes to choosing a Cybersecurity Insurance provider, clarity is important. Choose a provider who offers you a clear-cut policy with the most valuable, relevant, and robust coverage for your organization.
  • Ask for help if you need it: There’s no denying that trying to find the right Cybersecurity Insurance policy can seem like a tedious and daunting task – especially if you’re not fluent in cybersecurity speak. That’s why it can help to talk to an IT company before you make any final decisions about investing in Cybersecurity Insurance.

Need Help Qualifying For Cybersecurity Insurance?

Meeting the stipulations laid out by cybersecurity insurance providers may not be easy depending on the state of your cybersecurity posture. Servcom USA can help you improve your approach to cybersecurity.

Our team provides cybersecurity and technology services for organizations like yours — we are available to help you develop a robust cybersecurity defense. We can ensure you qualify for a policy and minimize the chance that you’ll have to make a claim on your cybersecurity insurance.

Thanks to our friends at Orion Networks in Columbia, MD for their help with this research. Visit their website here.

Servcom USA

Servcom USA

Servcom USA is an IT Support and Computer Services company with offices in Rock Hill and Columbia, South Carolina. We provide services across the Carolinas, from Columbia to Charlotte, and from Spartanburg to Lancaster County. We provide the comprehensive technical support that Piedmont and Midlands businesses need in order to run highly-effective organizations.